converse shoes resolved P4P800 series issues

resolved P4P800 series issues

of 5 motherboards, all have faulted with 1 of 2 faults. 1 motherboard is a P4P800 se and the other 4 are P4P800 e delux. The P4P800 se converse shoes had all the usb ports fail and the ps2 port at the same time. the other 4 boards being the P4P800 e delux had the usb ports fail on 2 of them and the chipset visibly burnt out on the other 2. these boards are from 3 different computers , all with different power supplys, HDDs, and CPUs so that only leaves the motherboard as the common component that faults. i am down to only 1 of my motherboards being left under warrente and it is in being inspected as we speak. The problem i have is that the motherboard will mearly be replaced with an identicle board. this leaves me with another board that as far as i am concerned will fault. i emailed tech support about this issue with the P4P800 series, and all they could do is say it was an individual problem, ie: (customer at fault) and then told me to take the board back to the store i got it from for repear. I have done this 2 many times with the same board and i am sick of replaceing boards every 2 months or so. How is this customer service, why should i have to keep swapping boards when it is clearly a design flaw in the board. All i want is what i paid for and that is a motherboard that actually works for more than 2 months.

If anyone else has had either (1) the usb ports fail (2) the chipset burn out then please reply here so that asus can see that there is issues that i am not responsable for but i am paying for.

Looks like i am buying abit from now on. sad concidering that i have been a loyal customer of asus for many years now. I always have the latest ASUS video card, i always buy ASUS mainboards, and i have ASUS burners and an ASUS pda. I have 7 computers and as such give a fair amount of my hard earned cash to ASUS for their product. I am very dissapointed about how poorly my issues have been handeled by asus concidering the above.

yes they were all in anti static bags

no there is no serge protector on the computers but its unlikely that only the PCs with the asus boards would die and all the other PCs run perfectly in the same room without execption due to a converse shoes serge and whats more 5 times.

and yes i plug in usb devices while the computers are on as that is the main idea of USB, u should b able to plug a camera or external usb drive into a usb port while the pc is powered, every other machine can handle this or is asus different and requires that you power down your machine before pluging in a usb device. unlikely that this caused the problems 5 times also.

and i dont need asus to tell me what is wrong with the last mobo i handed in as the chip is practicly burnt in half, the exact same chip that blew on another machine at a friends house

Well Asus in Australia certainly don’t tell you what was wrong.

And when you RMA a board here the chances are you get a different board back.

I’ve RMA’d the same board 3 times to Asus and it came back with a different serial number each time.

The reason it went back after the first time was that it didn’t work properly when it was eventually returned to me. I really like the board it’s a great overclocking mainboard, but Asus certainly have problems with their after sales service, and thats no converse shoes t to mention their website.

What TWA is asking you is / do you always use the shutdown usb device tool located in the taskbar before you remove the device / users you constantly remove USB devices without using ther disconnect console burn their usb ports controller

also what is the make and model of your PSU ??????

what are your system temps and cpu temps ??????

with 5 boards burnt out / I think you have other issues going on here / I agree with asus attitude though / their support people must be understaffed because they $uck !!! I have made up my mind I have been trying Abit boards lately.

What TWA is asking you is / do you always use the shutdown usb device tool located in the taskbar before you remove the device / users you constantly remove USB devices without using ther disconnect console burn their usb ports controller

also what is the make and model of your PSU ??????

what are your system temps and cpu temps ??????

with 5 boards burnt out / I think you have other issues going on here / I agree with asus attitude though / their support people must be understaffed because they $uck !!! I have made up my mind I have been trying Abit boards lately.

Yes i always safely stop a device before removing it as that avoids data corruption. My cpu temps average 39 deg celcius, i have a water cooler on a 3 gig prescot because they do run very hot, and the system temp is 41 deg. I have a 410w therm converse shoes altake PSU. Of course that is only in my main rig which is on its 3rd board now. the other PCs have simela specs but 500w PSUs.

As for the 5 boards and saying i have other issues, they arent all my boards but when they die, i am the poor bugger that has to replace them as the people that own the other 2 PCs that have had faulty boards wouldnt know where to start to replace a board. Being that we are talking about 3 different PCs with different components at 3 different locations, i dont think i have any other issues other than being stupid enough to buy a P4P800 series board and then recomend them to the people that own the other 2 PCs

Well Asus in Australia certainly don’t tell you what was wrong.

And when you RMA a board here the chances are you get a different board back.

I’ve RMA’d the same board 3 times to Asus and it came back with a different serial number each time.

The reason it went back after the first time was that it didn’t work properly when it was eventually returned to me. I really like the board it’s a great overclocking mainboard, but Asus certainly have problems with their after sales service, and thats not to mention their website.

Thank you Linderman, that is what I ment. While I wholeheartedly agree Asus tech support leaves much to desire it is really out of the ordinary to have so many mobo’s from different suppliers go bad with just about the same problems. It may be that a simple use of good quallity surge protectors may do the trick, and/or the use of a good psu like Enermax, Antec, Fortron, Sparkle or PC Power Cooling. And while Asus tech support is horrrible, they usually make good when issues do arise, just not on a timely basis (3 weeks). Good luck

ok i see all the replys saying change the psu and try this but the fact remains. i have 7 computers here. the 1 with the ASUS board is the only 1 that has problems all the others have no problems. the other 2 asus boards in question, well 1 if them is in another location with 3 other computers. the computer with the asus board is the only 1 that plays up. The other computer in question at yet another location is in a room with 4 other computers and yes believe it or not. the computer with the asus board is the only 1 that plays up. logic points to the common component, the asus board

I am not happy with Asus either / but my gut tells me NO way can they or would they put forth a board that JUNKY !!!!!!!!!! ??????